I made a mistake and purchased a grill through KSP. The product came open, when it says faulty, parts are missing and others are crooked.My luck was that the responsibility lies with Carmel Direct. I approached them and everything that needed to be replaced was replaced. Not only that, but while KSP lied and advertised that they get free grill coverage and then said "it's over and there is no more", here a guy named Oz did above and beyond and gave me coverage.I do not know which grill you would like to buy, but this place gives a different level of service and it is worth it all! Respect to people like Oz who understand what service is!
I purchased a Napoleon gas grill shop in Gend, received a very courteous and professional service, after receiving the bbq I had some questions about the operation of the product, got a professional and patient explanation, the product I bought very high quality, besides bbq I also bought a lot of accessories like smoking box, roasting rod ..., Amazing experience j
The most perfect and safe place to buy, a team that always helps and is full of crazy knowledge about every item in the best shopping experience I have had.Of course, every question / problem that pops up to me even after receiving the product was answered willingly and promptly and efficiently.
Bought my first BGE there !! After a wonderful full explanations... The workers are very friendly and the place has alot and all kinds of grills and smokers. I could spend the whole day at Carmel Direct ;)